New to West End UMC? FAQ

Hours Of Operation

When is the church open?

Church offices are open from 8:00 a.m. until 4:30 p.m. each weekday, except for holidays, including the day after Easter, Thanksgiving and Christmas.
When may I call a staff person?

Telephones are answered by a receptionist during office hours. After office hours, an automated answering system will allow you to leave voice messages.
Calls on evenings, weekends and nights:

Call the church, 615.321.8500, and follow directions for leaving a message on the pastoral care emergency line. Your voice message will activate the cell phone, carried by John Feldhacker, who will respond appropriately. Be sure to leave your name and telephone number when you call.

How does the church family learn about our new baby?

Please call the church office and notify us of a birth or adoption. A rose on the altar to symbolize new life will honor your child the following Sunday. The good news will also appear in the West End Report and worship bulletin.
How do I schedule an infant baptism?

Please call Cindy Moore at ext. 8822 and she will assist you.
How do I schedule a wedding?

Please call Cindy Moore at ext. 8822 to make arrangements.
What do I do in the event of hospitalization?

Please call Cindy Moore, ext. 8822, so that she can alert the pastoral staff.
What do I do in the event of a death?

During office hours, call Cindy Moore at ext. 8822 for assistance. At night, an automated machine will tell you how to contact a minister in case of emergency. Please do not hesitate to call, regardless of the hour.

How do I schedule a room or meeting at the church?

For West End related meetings and events, talk with the staff person related to the event so that they may turn in a Goldsheet at least 7 days prior to the event. Call Steve Giltner, ext. 8832 if you have questions.

For meetings, events, that are not a West End activity, you must get staff approval. An application must be requested, completed and submitted to Kim Young, ext. 8824, at least 30 days before the event.

How do I get information about the Church’s budget, my pledge balance or other financial matters?

Call Sheila Hulbert, Church Accountant, at ext. 8823.
How do I get reimbursed for expenses related to West End ministries?

Submit receipts to the appropriate ministry staff person.

When is childcare available?

It is available during all worship services for children age 5 and younger, and when requested by staff in advance for other ministries or events. Questions? Contact Sandy at 321-8500, ext. 8849.

Whom do I call when I move or change other personal information?

Please contact Cindy Moore at either or 615.321.8500, ext. 8822 with all personal information changes.

What’s the quickest way for me to find out dates and times for particular events or programs at West End?

Check out the calendar or call 615.321.8500 during business hours to talk with our receptionist.